Feature Request

Search Within Discussion & History: -> Enable the search functionality in Feedback Manager to include results from the Discussion & History section of feedback items. -> This will help users easily locate feedback based on internal references (e.g., Jira ticket numbers) added in comments. Include Comments in CSV Export: -> Add an option to include Discussion & History comments in the CSV export of feedback items. -> This ensures that relevant context, such as internal tracking notes, is preserved when feedback data is exported. Add Custom Free-Form Field: ->Introduce a custom free-form text field in feedback items where users can enter additional details (e.g., internal ticket numbers, URLs, or notes). ->Ensure that this custom field is included in the CSV export to support downstream processing and tracking.

This request is created on behalf of Prasun Currently, when we receive feedback, we can only trigger a notification using the Notification Mapping feature. We would like to have a notification appear in the Feedback Manager, similar to the one shown for release updates in the portal. This would help draw our attention as soon as we log in, allowing us to act on the feedback immediately. Thanks.

We have a public site and if people leave their feedback anonymously we have no idea who they were or how to tell them that we made a change from their feedback. We want to enforce leaving an email with feedback.

We would like to get a report of all users in a time period who have disliked an article and left constructive feedback on an article to recognize these employees for giving feedback to improve articles when they see issues with content in articles.

Sometimes, we receive feedback without any comments, but user selects the predefined check boxes. Making the Comment text box, a mandatory field will enable the users to provide and submit specific feedback that helps us to understand what works well and what needs improvement. Detailed feedback is really important for every organization.

Implement a feature that allows readers to rate the article on a scale of 1 to 5, where 1 represents a poor experience and 5 represents an excellent experience. This will help gather user feedback to improve the overall quality of articles.

We would like to further customize the feedback for that appears at the bottom of the article. Specifically, we would like to have the option to remove or rearrange the questions that appear. For example, we would like to remove the "Was this article helpful?" question and instead display only the "How can we improve this article?" question + comment box. With the way the feedback widget works right now, we are concerned that readers will not realize that they can give written feedback. However, if the comment box were visible by default, we would have the chance to capture more information from our readers.

It would be nice to have option to choose text in an article and have an option 'send feedback' (to suggest changes) which should be dynamically captured in the feedback section and giving 'yes' or 'no' should be optional in this case, but should be able to add comments and submit. This is created on behalf of our customer Rimrock.com .

Customer would like to know if it is possible to replace the current like & dislike icons with a star rating system to gather feedback

Hello, we would like the option to require comments for a downvote, both in the KB Website and the KB Widget. It's impossible to know why a carefully-written article is "bad" without comments.