Feature Request

When selecting a customized filter in the Feedback Manager, such as "Open Feedback" or "Last 30 Days," the filter settings reset upon refreshing the page. It would be more convenient if the filters retained their selected values after a page refresh, eliminating the need to reapply them each time.

It would be great to remove the requirement for a valid e-mail address when giving feedback. Some people do not want to give their e-mail address, but want to just give a name or nickname. This would lower the threshold for giving feedback.

It would be great if this feature allowed for you to ask questions and get a response from the user. Additionally, this will keep track of the full details in one section. This will also mean that by responding to the user, the feedback does not automatically close.

I'd like to be able to use my own branding for the email that's sent to a user who requests to be notified about updates to the article they provided feedback on. I see that I can customize the email address this email comes from, but nothing about the content or appearance of this email. This wouldn't have to be particularly in depth. I just need a header, footer, etc. and the ability to paste in my existing branding assets.

When clicking "View Feedback" from the feedback notification email, it leads to the latest feedback in the Feedback Manager page (Content Tools >> Feedback Manager) instead of directing to the specific feedback mentioned in the email notification.

If users click the dislike button by mistake, clicking it again should undo the action.

We have a public site and if people leave their feedback anonymously we have no idea who they were or how to tell them that we made a change from their feedback. We want to enforce leaving an email with feedback.

Sometimes, we receive feedback without any comments, but user selects the predefined check boxes. Making the Comment text box, a mandatory field will enable the users to provide and submit specific feedback that helps us to understand what works well and what needs improvement. Detailed feedback is really important for every organization.

Currently there is a 500 character limit to write comments in the feedback section. This is often insufficient. If the limit was substantially increased, the feedback management system would a be a lot more effective.

It would be helpful to have an option to make the email field mandatory for submitting feedback. In the case of a public knowledge base, it can be challenging to identify who left the feedback if they haven’t opted to receive notifications.