Feature Request

This request was raised on behalf of Beatriz We would like to edit the message when the negative feedback is submitted in the knowledge base widget. We would like to include a text and a button so that the customers can click on it to contact us. Thank you.

Customer requested an option to automate sending an acknowledgment email to readers when they submit feedback.

Currently you can only filter according to who the feedback is assigned to. I would like to be able to filter and see if feedback isn't assigned.

I would like to be able to have saved filters in the feedback manager so i don't have to keep filtering on the same attributes.

Add the ability to filter out results for Dislikes for Comments, so I can find dislikes with contextual comments more quickly. This already exists for the Like Section, so this would be really helpful. Currently there is no way to filter for Dislike Comments in the Feedback tool.

Users would like to be able to include screenshots when providing feedback on articles.

The Problem We're Facing Right now, when we filter our feedback, the only date we can use is when the feedback was first submitted. This is a bit of a pain because it makes it hard to see what's actually happening right now. For example, if a team member just recently completed a bunch of old requests, you can't easily filter for all the items that were marked "Completed" in the last week. This means we often have to do manual checks to see what the team has been up to, which isn't ideal. The Solution: A New Date Filter Please add a new filter that lets us search for feedback based on the date of its last status change. This would give us two options when we're filtering: -Option 1: Filter by the original "Feedback Date" (this is how it works today). -Option 2: Filter by the "Last Status Change Date" which would include results that were changed. This way, we can see the recent activity without being bogged down by old submission dates. This also makes the Status filter more effective. How This Helps Our Team For a Technical Writing Manager: I'd love to quickly filter for all the feedback items my team moved to "In Progress" in the last week. It would be a great way to monitor their workload. For a Writer: It would be super helpful to find all the feedback that was marked "Completed" in the last month, so I can follow up with those customers and let them know their issue is resolved. What We'd like Doc360 to Build The filter section needs a new way to choose between "Feedback Date" and "Last Status Change Date." When someone uses the new filter, it should show feedback items whose status was last changed within that selected date range, no matter when they were originally submitted. This new filter should work with all our existing date range presets, like "Last 7 Days" and "Last 30 Days." The default setting should still be to filter by the original "Feedback Date" so you don't disrupt anyone's current workflow. The system should still be fast, even with a ton of feedback items. You should also show the "Last Status Change Date" right on the feedback item's details page.

Currently, when the "Notify to end-user" option is enabled and a reply is added to the specific feedback, the feedback automatically changes to the closed state. It would be beneficial to avoid this auto-close functionality when sending updates to the end-user.

Whenever we receive feedback, instead of having someone go manually to each of the feedback and assign, it should look at the contributors and assign it automatically.

Sometimes, we receive feedback without any comments, but user selects the predefined check boxes. Making the Comment text box, a mandatory field will enable the users to provide and submit specific feedback that helps us to understand what works well and what needs improvement. Detailed feedback is really important for every organization.