Feature Request

Our company is migrating from Zendesk to HubSpot as our new CRM, with a planned transition in late-2025. To ensure a smooth process and seamless knowledge base integration with our new support system, we request HubSpot CRM functionality within Document360. This integration is crucial for our ongoing operations.

Knowledge Base Assistant: For client chat support, we use the Hubspot Live Chat tool. KBA helped us in bringing our KB to the forefront of the platform. However, integrating Hubspot Live Chat into the KBA would be a tremendous step forward in making our clients' lives easier. If they do not find an answer from the KB articles via KBA, they can contact our CS immediately by opening a chat from the KBA.

Integrate with Paylocity to manage reader automatically.

Currently, Document360 supports one-way synchronization with GitHub. It would be great to have a two-way sync feature, where changes made in Document360 are also pushed to GitHub. This would streamline workflows and ensure content is consistently updated across both platforms.

This is a fluff article with no content pertaining to the Document360 MCP integration https://document360.com/blog/model-context-protocol-for-technical-writers/ I was expecting at the very least a pointer to information about specifically using Document360's MCP server.

We would like to see an integration to Hubspot's support Hub

Article ID must be exposed in Salesforce, which will then be copied and pasted into a custom field by the agent for Analytics tracking.

Many of our users need to see a big picture. This is made possible using workflows that are built on tools like draw.io . Here's an example - https://support.whatfix.com/docs/understandingthewhatfixworkflow . It would be great to be able to create these from inside Document360 - using Draw.io .

Request to enhance the Teams integration to allow sending articles from non-main (secondary) workspaces, in addition to the main workspace.

We use the Jira Service Desk ( https://www.atlassian.com/software/jira/service-management/features/service-desk ) for support requests and as a help desk. It would be awesome if we could integrate that into your ticket deflector. The ticket deflection currently only supports Freshdesk & Zendesk. (Note: This is different from other requests regarding Jira integration that I found, which ask for integration of the article workflow.)