Feature Request

It would be helpful if Document360 could incorporate an AI-powered feature that automatically generates step-by-step articles from video inputs or a series of screenshots, similar to the functionality provided by Scribe. This would streamline content creation and enhance the user experience.

We use the Jira Service Desk ( https://www.atlassian.com/software/jira/service-management/features/service-desk ) for support requests and as a help desk. It would be awesome if we could integrate that into your ticket deflector. The ticket deflection currently only supports Freshdesk & Zendesk. (Note: This is different from other requests regarding Jira integration that I found, which ask for integration of the article workflow.)

We have an external support portal for our customers and would like to integrate the KB. Salesforce Community Cloud: https://www.salesforce.com/eu/products/community-cloud/features/

Currently we have an option to integrate Document360 with classic, internal CRM Salesforce setup. But customers' would like to have the same kind of integration with Salesforce experience cloud. Can this be achieved with the help of adding the visual force component? Please share your thoughts team.

Integration with Popular project management tools such as JIRA, Trello etc. To bring in key data and information around projects and deliveries.

The use case is that currently, authors are using JIRA to track progress. For example, if a task is created in JIRA, an article has to be created in Document360 for a feature or a release. Once the editor publishes the article in Document360, the corresponding task has to be marked as completed in JIRA. Currently, the editors are maintaining this task manually, both in JIRA and in the Document360 workflow designer feature.

As per the current implementation, API key authentication for the 'Document360' application in 'Teams' cannot be done at the admin level. Instead, each user must update the API key for authentication. Please enable API authentication at the admin level, as the API key needs to be shared across users.

Currently, Document360 supports one-way synchronization with GitHub. It would be great to have a two-way sync feature, where changes made in Document360 are also pushed to GitHub. This would streamline workflows and ensure content is consistently updated across both platforms.

Currently, customers can add individual agent accounts in that section, but the tickets are automatically assigned to a specific team account. They then have to manually reassign the tickets, which affects their processes. So, they wanted to add the general support email in the field. Additionally, when we check this in Freshdesk, there is no field to add the email address, causing the tickets to land in the support bin instead of being assigned to the individual agent account.

When adding Document360 as an Enterprise Web Search via Microsoft Search data sources, there isn't a way to use the authentication. Also, the links for the results are wrong. They show file:// instead of https:// Or add a custom connector... https://learn.microsoft.com/en-us/microsoftsearch/pre-built-connectors-overview