In the Feedback Manager, when a team responds to feedback with customer notification enabled, the feedback is automatically marked as Closed. This makes it difficult to share progress or status updates with customers while keeping the feedback active, and there is no way to reopen it later if additional follow-up is needed. Currently, the only way to keep feedback open is to respond without notifying the customer, which limits transparent communication.

I would like to request that the system provide a way to notify customers while keeping the feedback in its current status, instead of closing it automatically. This would make it possible to send interim updates during the investigation or resolution process.

It would also be very useful to have a Reopen option, so that feedback can be reactivated if it was closed by mistake or requires further action. In addition, it would help if all responses and updates sent to the customer were shown in a single discussion thread, so the entire communication history is visible in one place.