Feature Request

Currently, it seems that we display the "Most Read Articles" in the Article Analytics based on the time spent on the articles, instead of the number of reads. This is misleading for the users and the users would like us to display the top articles based on the number of reads, instead of the time spent. Could you please check and share your inputs?

It would be useful to be able to compare analytics from two time periods. For example, it would be useful to be able to see my analytics from the past 30 days compared to the preceding 30 days. This would make it easier to see trends over time. For reference, Google Analytics offers a feature like this.

This request was created on behalf of Vinith We have configured custom domain for our project and our custom domain links used within the articles are shown as external links under Analytics. We would like the links to be considered as internal links. Thank you.

We need to see the entire list of zero search terms. If we filter for a week, and then a month... max results is pegged at 10. Secondly, if a search term was used twice in a period of time, then it shows up twice in the report. Which doesn't make sense. Third, when we search for the term that didn't get any results, then it is again repeated as a zero search term in the next week's report.

We'd like the ability to view character and word count for both individual articles as well as the entire help center within D360. This feature will be instrumental for teams dealing with localization/translation.

Document360 already has a reader group creation feature. However, in order to track performance on articles, it would be beneficial to have the ability to break down an Analytic report by reader group, if needed. Rather than clicking and clicking just to find a name pertaining to X reader group. It would not only be more time efficient to gather these reports, but also a lot more organized of an approach.

Hi Team, Currently there is no Analytics from Integrations like Salesforce to see the number of times an article is used for a cases and to see if an article was helpful or no that was used by the agent is not captured. These analytics will help to improve the Support Agents to serve better.

Dear Software Development Team, I recently had a meeting with Hani and tested the 'Ask Eddy' feature on your site. I wanted to share my feedback for your reference and consideration, for your development team. We are enthusiastic about the AI search tool's potential but feel the need for more specific coaching options for our staff's responses. Currently, the feedback system, limited to thumbs up or down, does not meet our requirements. At our firm, the content on our Knowledge Base falls into three distinct categories: Standards: This category includes mandated elements such as naming conventions or specific display requirements for drawings. Guidelines and Best Practices: Articles falling under this category provide subjective information meant to offer general guidelines, not strict rules. Contextual Information: This category pertains to information that changes based on project type, such as differing workflows for airport models and large commercial tower buildings. We need the ability to teach Eddy to distinguish between these categories and interpret the articles accordingly. To address this, I urge the development of a dashboard where we can clearly view the questions asked of Eddy along with the specific responses provided to readers. Moreover, we require a feature enabling us to give precise instructions on refining Eddy's replies based on the content categories. Having access to all responses given will not only assist us in refining Eddy's answers but will also help fine-tune the articles Eddy references for step-by-step guidance. Thank you for considering these suggestions. I believe these enhancements will significantly improve the functionality of the AI search tool in our context. Best regards, Michelle

When you click on the broken link in the analytics, it displays a list of broken links along with their URLs. However, it's not possible to see where these URLs were hyperlinked in the article. Therefore, the requirement is to indicate the specific lines or words where the hyperlink is located within the article.

In the old UI I believe I was able to add a broken link to the list of "Ignored" without having to leave the Link Status page. I think there was a options menu (...) which included the option "add to ignored" or something like that. Please bring that shortcut back. Sometimes I need to add many links to the ignored list and it is very tedious to keep bouncing back and forth between the Link Status page and the Manage Links page. Thank you!