Feature Request

As it stands, the review reminder on articles (that is, the one you set in More Article Options -> Review Reminder, not the one in Content Tools) has one notification trigger: "Article review reminder status updated". This notification fires when the user clicks "Mark as reviewed" on a stale article. That part is good, but I need to be able to send notifications when: Someone sets a review reminder on an article. I need the date when this review comes due as part of this notification. The review reminder comes due (the article is stale) With these three data points (new review reminder set, article due for review, article marked as reviewed), I can get a workflow going that tells article owners their article is due for a review.

so everytime we should be linked to our email account to work on Doc360 ? I thought Doc360 could work independently without having any dependency on other platforms.

As an admin, I should be able to see notifications for any @ mentions within comments in a single location within the app. Currently, the only way to know that someone has @ mentioned you in a comment is an email. This is difficult to manage, especially if there are multiple mentions. The user should be able to enable/disable emails as well as in-app notifications. This will allow admin to see every single time any other user has mentioned them in a single location, with the history of these mentions. This is especially helpful if these mentions include actions, so that the user can track what comments they still need to take action on.

There is a need for us to be able to notify reviewers, specifically through an email channel, when an article's status enters 'Needs Review' or 'Stale'. Currently we can map notifications for when an article's status moves from 'Needs Review' to 'Reviewed', but NEED the ability to have a notification when it 'Needs Review'

Customer would like the ability to customize the content and structure of the notification sent to Microsoft Teams via webhook, including control over which fields are shown and in what order.

Currently, when an article is deleted or updated, the webhook notification payload does not include the article URL. Customer would like to include the article URL in the webhook payload for both delete and update events. The webhook payload for article visibility change events does not specify whether the article was hidden or unhidden. Customer would like to add a visibility status field (e.g., visible or hidden) in the webhook payload for visibility change events.

Hi, We are sending invitation email to our customer, but we need to adjust them (text,language, logo...). Can you please add that feature? Thanks Pavel

One of our customers would like to modify the subject line of the notification emails sent whenever an article is updated. The current subject line simply says 'Article updated', but the customer would like the ability to customize it.

Users want to receive Document360 notifications in Microsoft Teams using the new Workflow app, as the existing Incoming Webhook method will be deprecated by December 31, 2025. This feature will ensure continued notification delivery without service disruption. It will also align with Microsoft’s latest integration standards for secure and reliable communication.

We are receiving notifications while exporting the article to PDF in KB site. It would be great to have an option to modify the email template along with its text.