Feature Request

Please add a way to manage the Design settings for each knowledge base version. We have two versions, and we want each version to have a different color theme, so that users can visually & quickly understand that each site is for a different product. It would be nice to have a Version drop-down in the Design settings (Settings > Knowledge Base Site > Design)

We'd like to propose a few enhancements to improve the "Support Access" experience — both for users and for internal tracking: 1️⃣ Auto-Save on Toggle Currently, when the Support Access toggle is enabled, users are required to manually click the "Save" button. Request: Enable auto-save when the toggle is turned ON, removing the need for an additional manual step. 🎯 This ensures a smoother experience and reduces the chance of users forgetting to save after enabling support access. 2️⃣ Clear Declaration & Consent When a customer enables Support Access, it’s important that they understand what it entails. Request: Display a clear, contextual declaration similar to a consent statement indicating that: “By enabling Support Access, you are authorizing our support engineers to view your project details for troubleshooting purposes.” This helps build trust and ensures transparency. 3️⃣ Team Audit Trail Entry To maintain accountability and visibility: Request: Add a clear entry in the Team Audit Log when: Support Access is enabled or disabled Who performed the action (User ID/email) Timestamp of the change 🧾 This will support compliance, traceability, and internal audits.

You can set the default editor for all users. However, in our company users use different editors that is why I would like to have this as a user setting.

For tables that don't fit on the screen because it has many columns navigating through the data is not user friendly - a solution would be: can freeze the table heading while scrolling down or vertical scroll bar

When we change the title of an article, it doesn't update the SEO title. It's too much manual work whenever we change any title. Given that we're changing it, it means that we'd like it to be displayed with the updated version. This process should be automated.

For privacy and GDPR (data collection) reasons, our legal dept. would like us to be able to add our own disclaimer text when a user click the follow button for an article. That is, to be able to edit the text where the person adds their email

It would be great if the text in the activation emails could be changed especially as we don't use doc360 in English for our readers

Hello! It would be nice if there is an option in Settings > Knowledge Base Site > Design for changing brand logos in header when toggling dark mode. It would also be good if there will be a tutorial on how to change the footer brand logo when reader switches to dark mode.

When you publish an article, you can enter a comment, which shows in the Revision History. It would be awesome if this comment could be displayed in Team Auditing for PUBLISHED events. (See example in green below.) Thanks.

In the "Team Auditing" area - the "reordering folders/articles message" is too generic and not useful. The "Reordered" message should specify which folder has moved (for example: Folder C was moved inside Folder A - Folder A was moved in Folder K). Rearranging articles/folder within the same subfolder should at least point to something (folder X has been moved within folder Y)