Feature Request

Need Archive folder to store articles that are no longer needed but must be retained for reference, without deletion. This would enhance content management by providing an alternative to deletion, especially useful for maintaining records or saving previous versions of published articles. Description Currently, the only way to remove articles from active content areas is to delete them, with a 30-day recovery period before permanent deletion. Published articles do not have an option to be “unpublished” or reverted, limiting flexibility in managing outdated or superseded content. Adding an Archive folder would address this limitation by offering a secure storage space for articles that may need to be referenced or restored in the future.

I would like to create single articles directly under the root category without the need to have another category to put that single article inside. I also do not want to create a page-type category under the root category, because that would add an expand icon which is misleading if there are no sub-articles.

Please add a confirmation prompt when moving categories. It's easy to move categories by accident.

The idea is: users can mark certain articles as starred and access them easily. Sort of like in gmail or on the portal for editors but on the user's side.

Feature request - convert article into a category of type page so that I can nest articles under it

Possibility of alphabetically ordering the categories contained within another category

Often, we need to take down articles, but we also need to be able to retrieve them later... and go back to it. So the ability to archive content is pretty important.

I'd like to be able to convert a category of the "page" type into an article.

In Document360, you have to manually update hyperlinks. Yes, there is a report that helps you identify such broken links, however you still have to do it manually, and also this report is not available in all subscription types. There are often cases when hyperlinks are expected to be updated, such as when when the article slug (unique identifier) is modified or when an article is deleted. If such an article has references to it in other articles, it would be great if Document360 could automatically update the references when you change the article slug (in this case, update the slug in the hyperlink(s) in other articles) or when you delete an article (in this case, the hyperlinks could be removed, i.e. turned into plain text). This could be implemented in different ways: as the default behavior a setting to enable/disable this feature a dialog window where you could select whether you want references to be automatically updated. I've seen this behavior in other help authoring tools and was surprised that Document360 didn't manage this automatically, except the Link Status report.

We're looking for a way to support multiple departments who have some degree of shared information, but also some specialized knowledge that's only relevant to their department. It would be great if each of their respective versions had ALL the information that department needs, not just the specialized knowledge. Further, it would be important that articles could be shared across those multiple KB versions - so if someone edited it in one place, it updates in both versions.