Feature Request

I would like to use a folder manager to restructure the categories and articles in our knowledge base. Now, if I select an article, it opens automatically, which can take a while. Also, if I move something from one category to another, the system refreshes and only shows the category I moved the category or article to. This would work similarly to File Explorer in Windows and let you easily change the structure of your knowledge base. This would also include the ability to move multiple articles at once. This would be very useful, especially when working with large categories that need to be updated and expanded regularly. For example, we have a couple of categories where we store code snippets for specific tables in our end product. These categories are at their limit, and if I need to add one or more snippets, I need to move articles over one by one from one category to another. This is a very time-consuming task, as the system doesn't seem as snappy with larger categories as with smaller ones. I have found out I can do this by going to the all articles overview and filtering by category but this is not very user friendly and I think this solution would definitely add customer value for your product. Let me know if you have questions. I'd be happy to explain further during a call. Thanks!

Today when assigning access to roles to specific categories, this access is not inherited to sub-categories. This puts a huge limitation to the use of differentiated access for different security groups, because new sub-categories will not automatically be included in the security group. If access to a particular category could be automatically inherited to sub-categories - both existing and any future sub-categories, this would greatly expand the use of using security groups.

Possibility of alphabetically ordering the categories contained within another category

The customer has requested a new access control option that would let them restrict users from reordering articles. Currently, when users are given Draft Writer or Update access, they can also reorder articles.

Currently, users can follow individual articles to receive updates or track changes, but there is no centralized place to view all followed articles. This makes it difficult to revisit or manage them over time, especially for users following multiple articles

Customers expect category title changes to follow the same publish workflow as articles. Currently, any update to a category title is reflected immediately on the live KB site, with no draft or publish control. This makes it difficult to stage or review changes before making them public. Request to introduce a publish mechanism for categories similar to articles, allowing admins to edit category titles in draft mode and publish changes only when ready. This would improve change control, consistency, and prevent unintended updates from going live.

If a category is cloned, the replicated articles present within the category is not cloned. The parent article has to be manually replicated again within the cloned category.

Here is a video walkthrough of the general idea of what the issue and solution might look like: https://share.support.airtable.com/bLu5PwNN

This request was created on behalf of Keith We have a mixed knowledge base and the workspace's site access is public. If we have sub-categories with private article and if we move them to root level, the site access is changed to public because the workspace's site access is public. We would like to retain the site access of the article. Thank you.

Introduce an automation capability to automatically move articles from one category or section to another based on defined rules (such as date, release cycle, or status). This would reduce repetitive manual work and ensure consistency in how content is managed month over month.