Feature Request

Currently, we cannot search for an image based on its name, ALT Text, image caption or the tags added to it. Our customers would like to search for an image on their KB site based on these factors.

It would be great if we have the ability to show different logos to different reader groups.

On the published page in v2.0 articles, when the reader scrolls down the entire top section of the KB scrolls away. They loose the support links, language selectors, theme selector, and search tool. They also lose the TAGS list, which is now at the top of the "In this article" TOC. It would be much more useful to the reader if the entire top navigation bar stayed in place when they scrolled. (Not for mobile, where screen space is at a premium, but definitely for desktop viewing; which is how most people use help KBs for software products.) At the very least, please prevent the hiding of the TAGS list in the right side TOC. It makes no sense to keep the entire TOC visible but hide the TAGS. See attached image for details.

One of our customers have requested to allow the users to create two redirect rules with same article slug being available in the source filed for one rule and in the destination field for another rule. For example: They would like to create this redirection rule setup, You have Article A and Article B. You delete article A and set up a redirect rule to Article B. (A ---> B) Six months later, you add Article C. You want to delete Article B and set up a redirect rule to Article C. (B ---> C) So now, if someone clicks on a link to Article A, we want to go A --> B --> C The customer does not want to delete the redirect rule A -> B and create A -> C. Instead, they want an option to create the same article slug in the source and destination of different article redirect rules.

Currently, when Eddy AI credits are exhausted, users are unable to access Eddy AI Analytics and are shown the page seen in the attached screenshot. Additionally, when users purchase new AI credits, they often assume that Eddy AI will automatically be re-enabled for their knowledge base, as it was before. However, the Eddy AI toggle is turned off by default when new credits are added, requiring users to re-enable it in the settings manually. It would be helpful to display a message prompting users to enable the Eddy AI toggle from the settings page after new credits are added.

When search finds the keyword(s) in an accordion, the accordion should be open by default when user goes to that article.

This request was created on behalf of Christel At this time, the documentation can be accessed through multiple URLs such as: /docs/en/, /docs/, /docs/fr We would like to use this below URL structure so that the URLs won't get duplicated in Google (even with proper canonical tags) affecting google crawl budget: /product/docs/en/ /product/docs/fr/ Thank you.

Customer would like to have a status indicator feature on the Table of Contents so that the users will be able to find what has been updated in the article.

We have different businesses: Feed, Petfood, and Food. Based on these businesses, some terms vary. For Feed, we say label and animal type. For Petfood we say product specification and animal type. For Food we say product specification and product group. We would like to filter on a business and have the corresponding term displayed in the documentation. While Hani Harrise was our account manager, he said that something similar was planned in fall 2024 but I did not see this feature in the updates.