Feature Request

The customer would like to have the option to export PDFs in US Letter size (8.5 x 11 inches). Document360 supports the A4 paper size (8.26 x 11.69 inches) by default.

To add the "as at" date in the file name or inserted in the file when a file is downloaded from the KnowledgeBase, this is to identify the latest version when referring to offline files

We imported a branded PDF to Word and then into Document 360 and the advanced WYSIWYG editor did a good job on the conversion. While there are branded styles that we can include in the CSS and HTML, my client is very concerned with PDF export. I will share one of their manuals and provide the assessment of the limitations in your current PDF export. Very limited flexibility around branding, on the PDF export template, for example, on the cover page, the logo width is limited to 300 pixels, on subsequent pages, the header is limited to 300 pixel width as well. Most platforms that feature PDF export would allow you not only a header image, but a left and a right header image, they would also allow you to have a footer image at the bottom. If there was a way to put full length headers and footers to the edge of the page like you do in Word for example, we could simply add three images for those and be able to brand the document. We are doing a lot of work in Document 360 so when we exported a markdown manual to PDF to see how quickly we could convert to advanced WYSIWYG, we were alarmed to find that the PDF that gets exported, loses mass amounts of the content when that PDF is opened in Word (which is what you must do to import in WYSIWYG. This is giving my client a huge pause for thought, that all the work we are doing will essentially have to be done all over again if we leave the platform. My clients are asking me for what specifically is going to improve in the PDF export and they want an ETA on that as well. I sent the PDF to Ramesh as file size was too big here. Thanks, David Forbes, The KYO Group

I use a lot of custom CSS in our knowledge base. For example, I make it so that a border around images appears as a thin blue line instead of a thick gray line, and I've changed the color of the info callout box from blue to transparent. However, when I export to pdf, that styling is lost. There needs to be a way to apply the custom styling to exported PDFs.

We need a repeatable way of exporting just the category & article titles (without the article content) while retaining their exact hierarchical order. Currently, you can export the entire site as a PDF (which takes quite a while) and try to use the TOC, but the articles are not correctly ordered within each category. Ideally, the sitemap export could be done in a couple formats (e.g., markdown, excel, etc.) so that we can plug the data into a mind mapping tool to perform ongoing maintenance on how our information is structured. Alternatively, if there was a tab within the backend that allowed users to view the hierarchy as a tree, export a snapshot of the current state, rearrange the order visually, etc., that would be even better.

The Accordion feature isn't supported in PDF output: Print to PDF: only the Accordion header displays, but not the contents of the Accordion Click the article Print icon: The Accordion header displays but is out of alignment with the triangle icon, and instead of the contents, there's an empty box. Please see the attachment.

It would be convenient if there was a way to include the article's "Updated on [date]" info on PDF exports - like an option in the PDF Templates that allows admins to choose whether or not to include that info, and where it displays (header, footer, etc.).

When exporting a page into a PDF file, the table of contents only show the Heading 1. It is better to include H2 and H3 so that the PDF readers can better understand the article structure.

This request was created on behalf of Prasun The blocks in the exports PDf file contains more space. There is extra spacing between H1 and H2 in the export PDF. Here, H1 cannot be used twice as it is the name assigned to the articles while creating. We would like to remove the space in the exported PDF file. Thanks.