Custom Feedback Labels:

The customer would like the ability to add their own custom labels in the feedback form (in addition to or instead of the current default options like “Needs more information,” “Difficult to understand,” etc.). This will help them tailor the feedback options to their content and get more relevant responses.

Make the comment field mandatory (so users must enter a description) instead of choosing default labels.

Mandatory Email Field for Dislikes:

The customer would like an option to make email ID entry mandatory when users submit a dislike. This will enable them to identify and follow up with the user for clarity or further assistance.

These enhancements would help the customer get more actionable feedback and resolve user issues more effectively.

A customer requested the ability to fully customize the article feedback pop-up in Document360. They explained that the current feedback form does not provide enough actionable insights and that they need more flexibility to improve the quality of feedback collected from their users.

Specifically, they would like the description field to be mandatory when a user selects “Dislike,” the placeholder text to update dynamically based on the selected reason, and the overall styling and interaction flow to match the model shown here: https://codepen.io/Faria-Masood/pen/bNpNxvP.

These enhancements would help them gather more structured, meaningful, and useful feedback from their readers.