Feature Request

In the 2.0 KB sites the FAQs added in the article, do not get listed in the Table of contents section of the KB site. It would be helpful to have them added in the ToC section for navigation enhancement.

Enable tagging of multiple reviewers for articles in the review stage to facilitate collaborative review and feedback. Description Currently, only one reviewer can be assigned to an article at a time in the review stage. Attempting to add an additional reviewer overrides the previous reviewer’s assignment, limiting the collaborative review process. Enhancing this functionality to allow multiple reviewers to be assigned simultaneously would streamline the review workflow by enabling input from several reviewers. Proposed Solution: Add the option to tag multiple reviewers for a single article. Display all tagged reviewers in the review stage interface. This feature would improve the review process, making it more flexible and conducive to collaborative efforts.

Currently, the featured image is rendered only for public projects. The customer wants to have the featured image for the public articles in the mixed projects.

Within the article settings, it would be nice to be able to turn on a setting to require users to include their email address when giving feedback (thumbs up/down or text). Sometimes we get 100s of feedback responses in a single day. If we were able to require people to give their email address we would be able to identify if these responses are legitimate or spam.

It would be very useful to have a customizable Status indicator instead of having to change it through Localization. It is also necessary to be able to set it indefinitely, without the time limit of 90 days.

One of the customers is looking for the "follow article" feature for the public knowledge base site. Since it is only available for the private and mixed projects created after June. So, it would be great if we could have the feature for the public sites as well.

Our team would like to have the ability to hide articles in the left-hand TOC and still allow readers to access them. Showing every single article that is in our help center can be overwhelming for them at times.

The current implementation of Status Indicators is that they appear for a maximum of 90 days. I want to set some status indicators to show permanently, until I manually remove them. The use case is that some of the indicators remain Early Adopter for more than 90 days and I don't want to have to review them all periodically to make sure the indicator is still showing.

We would require an option to reorder articles and ensure end users don’t see the changes until they are approved. At the moment, this is only possible if the articles haven’t been published yet. In such cases, you can rearrange the articles without users noticing the changes. However, if the articles have been published at least once, any changes to the order in the editor will be reflected on the live site.

The customer would like to have the XML file attachment downloaded from the user site. Currently, we are not supporting the XML file attachment inside the article. While exporting, we are not getting the desired result. So, It would be great if you could support the XML file attached to the article using the default option.