Feature Request

I wish i had the ability to set the password policy (characters, expiration etc) for all of my users. I also wish i could incorporate custom fields - so they can tell me more about them (their company, their address, phone number, title etc). Right now, i can only search by email domain or name - harder to sort thru.

From what I understand, if a user is removed from Document360, all of their activities recorded under their ID will be changed from their name to “anonymous”. Therefore, if a user published articles or wrote comments in a chat discussion for example, their name will no longer be listed in those respective areas, and the article history will not accurately capture who did what in an article. As you know, we keep all of our Company’s policies and procedures on Document360, so it is critical that we keep an accurate and static log of all article activities regardless of whether a user has been removed from Document360 or not. Turnover is apparent in every company, so we need to ensure what was done by a user previously is not lost, especially considering the criticality of what we have stored on Doucment360. Please advise on the above as we need an immediate solution. Tradexport.com

When we wish to give someone edit access to our knowledge base, we must delete an account in order to create the relevant account. There are times when we need to provide access to the knowledge base for a month or two (e.g., maternity leave). When we do this, the association to the changes made is broken and even if we re-add that account later then it isn't re-established. What I recommend is being able to disable accounts and then later re-enable them. The number of team accounts that are allowed can be validated as the number of active team accounts.

When a user locks out his account when signing on, they must wait 30 minutes before trying again. We'd like to allow our administrators to reset their account so they do not have to wait.

The export of Team Accounts & Groups should at least include the Portal role, if not also the Login activity column in the .csv export

I tried creating a 'Owner' Team account. Towards the end of the configration, at the time of 'Save' it mentions this user is already available in the project. But, unable to see the user in the Team accounts & groups list. When checked in the Readers & groups, I could find the user. Should be able to add a user to the team accounts, if already available in the Reader & groups. It will be good to see the prompt with the necessary details and asking for consent, adding user to team accounts will remove from readers & groups.

We would like to add the ability to Admins/Owners to unblock readers that have been blocked after trying to access to the platform unsuccessfully 5 times. Currently, it takes 30 minutes for the account to get unblocked and they won't be able to check our guidelines during said time; therefore, the customer experience would be impacted.

When the user is trying to import the list of readers, hyphenated names and the names which have umlaut characters are showing the error " InvalidUserName" error. Some files pass the initial validation but fail to import without any indication of what the invalid username is. What problem the feature would solve ?: Many countries have people whose names are hyphenated. umlaut characters: This is a common character in the names of German people. If we allow these, the customers would be able to import the readers' names with hyphens and Umlaut characters as well.