Feature Request

1) Being able to select individual “In progress” articles so you can try to restart translation for them. 2) Being able to select individual articles for translation in general, WITHOUT always translating the parent category articles with them.

Industries are increasingly using 3D, AR, and VR content to explain complex concepts, especially in hardware documentation, troubleshooting guides, and training material. Currently, Document360 does not natively support embedding immersive content from tools like Sketchfab, Echo3D, 8thWall, Unity WebGL, MAKAR, Blippbuilder (BlippAR), or MyWebAR exports. While HTML blocks and iFrames are technically supported, they are often inconsistent across article views (especially in preview vs. publish modes), and there is no UX guidance or safe wrapper for such embeds. This limits our ability to deliver interactive, real-time learning experiences directly within the knowledge base, pushing us to host such content externally and break the continuity of the documentation. Proposal: Introduce a dedicated AR/VR Embed Block in the article editor that: Allows safe and responsive embedding of third-party AR/VR experiences using iFrame or WebXR links. Provides default support for Sketchfab, Echo3D, 8thWall, Unity WebGL, MAKAR, Blippbuilder (BlippAR), MyWebAR, or similar platforms. Offers fallback messaging for unsupported browsers/devices. Includes a preview mode within the editor. Impact: Enables richer documentation with interactive, visual-first learning. Supports use cases like hardware walkthroughs, visual product demos, and immersive training, all within the documentation platform. Reduces writer dependence on external tools or engineering support for integration. This feature would position Document360 as a future-ready documentation platform that leverages immersive technology, especially valuable in industries such as IoT, manufacturing, automotive, healthcare, and EdTech.

Our company is migrating from Zendesk to HubSpot as our new CRM, with a planned transition in late-2025. To ensure a smooth process and seamless knowledge base integration with our new support system, we request HubSpot CRM functionality within Document360. This integration is crucial for our ongoing operations.

This request was created on behalf of John In Google Agentspace, you an intergrate other sources of company information like salesforce, confluence and sharepoint and your AI prompt can be answered by search information in thoses systems in formulating a responce with and it's more advanced. If we have an integration available with Google Agentspace in Document360, that would be great. Thank you.

The only available actions for Document360 in Zapier when integrated with Pipedrive are: Creating an article, finding an article, and updating the Text to the article However, our customers are looking for a more specific implementation, such as automatically triggering an invitation email from Document360 to create a reader account whenever a label is added to a Person record in Pipedrive.

When adding Document360 as an Enterprise Web Search via Microsoft Search data sources, there isn't a way to use the authentication. Also, the links for the results are wrong. They show file:// instead of https:// Or add a custom connector... https://learn.microsoft.com/en-us/microsoftsearch/pre-built-connectors-overview

Currently, customers can add individual agent accounts in that section, but the tickets are automatically assigned to a specific team account. They then have to manually reassign the tickets, which affects their processes. So, they wanted to add the general support email in the field. Additionally, when we check this in Freshdesk, there is no field to add the email address, causing the tickets to land in the support bin instead of being assigned to the individual agent account.

We would like to see an integration to Hubspot's support Hub

The new feature to include some comments when you publish a page is very useful to get an overview of what people changed. We are using the slack notification to send publish events to a channel, it would be really good to be able to see the comments the publisher made in the notification so we don't have to open document360 to see what the author changed

GitHub gists provide a simple way to share code snippets with others. Every gist is a Git repository, which means that it can be forked, cloned and — most importantly for us — edited separately from any web page where it is being displayed. We want to be able to run a line of javascript (provided by GitHub) in an article that would display a gist file as an embedded item. An example of this can be found here: https://github.blog/2008-07-24-embedded-gists/ .