Feature Request

I've recently discovered after consulting Document360 support that you purge Unanswered queries feedback after 90 days. This data, now lost, would have been nice to have.

The Discussion & History field in the Feedback Manager currently supports plain text only. Please consider adding basic rich text formatting to this field. Adding options such as clickable links, bulleted and numbered lists, and bold text would make the field more useful, especially when using the "Notify to end-user/reader" feature. For example, staff could link users directly to related Help Center articles or other resources instead of including long URLs or asking users to search for the information themselves. Basic formatting would also make responses easier to read and help important information stand out.

When a user submits feedback, they must select the ‘Keep me updated’ checkbox to receive updates about their feedback. This checkbox is currently cleared by default. If the user does not select it, they will not receive any updates. Would it be possible to have this checkbox selected by default? Users would then automatically receive updates about their feedback unless they clear the checkbox to indicate that they do not wish to be kept informed.

Whenever we receive feedback, instead of having someone go manually to each of the feedback and assign, it should look at the contributors and assign it automatically.

Hi - it would be helpful to have a "Won't Do" option for the feedback status. Sometimes people provide feedback but there's no action and it would be helpful to be able to easily differentiate these from other Complete status tickets, especially since the Closed option makes it so you can no longer comment or work on the ticket. Thanks!

Users would like to be able to include screenshots when providing feedback on articles.

When the submitted feedback contains HTML tags, they are automatically truncated. As a result, team accounts may not be aware of the missing content because the truncated portion is not displayed in the portal. Thank you.

We have the below requests regarding the feedback option in the user website. It would be great to have the ability to make the feedback option available only for a specific reader groups. We would like to have an option called "Urgency levels" for the users to select while they are submitting a feedback. Ugency levels 1 - Low - Not urgent, Can be addressed later 2- Moderate- Should be handled soon, But not critical 2-High - Needs attention Promply, impotant. 4 Critical - Immediate action required,top priority

Hello, we would like the option to require comments for a downvote, both in the KB Website and the KB Widget. It's impossible to know why a carefully-written article is "bad" without comments.

We would like to get a report of all users in a time period who have disliked an article and left constructive feedback on an article to recognize these employees for giving feedback to improve articles when they see issues with content in articles.