Feature Request

Currently, the custom date range is set to a limit of 3 months. We would like to be able to set a custom date range that spanned longer than this 3 month limit for reporting purposes, e.g., to be able to report on H1, H2 (6 month periods). Thanks

We display article analytics in "Analytics" section and also inside the "article settings" for individual article. In the analytics > Articles section - we have default filter as "Last week" , "Last month", "Custom date". In the individual article analytics section - the data we display is for last 30 days. When customer is trying to check and match these analytics, it is causing them confusion as we don't have the "Last 30 days" in the analytics section. It would be better if we could display any one of the available filter data from the analytics section and show it in individual article analytics.

Currently, analytics are limited to a maximum of the past 90 days. It's important to have access to all historical analytics to view trends and inform decisions.

When activating JWT we can't see any analytics :( Readme also has the jwt feature and they do provide analytics per user. Please see how this can be done.

We want to be able to see who has disliked an article. I know you can see it now if the user has also left an additional comment. But if the user only clicked liked or disliked we also want to see that user too in order to be able to reach out.

Can we have an option to export the analytics data to csv/excel so we can do our own reporting on ti

Please add the ability to export the Performance analytics (for specific article details under Leading Articles) like you have available for the Team Accounts. We would like to regularly monitor from week to week/month to month how many views/reads each article is generating to monitor progress. Historical reports would help with this process.

As owner, I need to check published articles to see how they behave in the whole of published articles. The view preview does not give a complete view. As owner, I visit each article a couple of times. Adding my visits gives a wrong impression of the analytics. Maybe having the option of excluding certain users from the visits would be a solution.

Hi D360 team, Are we going to be able to export to a CSV file all the searches from a selected period? That would be great! Thanks in advance.

Currently the 'Last Contributed' field in User Accounts analytics only tracks if a user has Created AND Published an article. In our knowledge base we have many users updating existing articles and then publishing them - this activity is not tracked. As a result it's very difficult to understand which users are actually active in the system. We would like to broaden the scope of what is considered 'activity' for the purposes of tracking 'Last contributed' for team accounts.