Rename the Total Articles Metric to Total Articles Updated or Total Articles Published
under review
Addison Kliewer
I think renaming the "Total Articles" metric in Doc360's analytics would make a huge difference, and here's why:
When I see "Total Articles," a few questions pop into my head:
-Are we talking about every article ever created, even the ones still in draft?
-Does it only count articles that are live and published right now?
-What about articles that were published but later archived or deleted?
-Is this a count of recently updated articles, or just a raw tally of unique articles?
It's just a bit unclear, right?
If that metric is meant to show how many articles have been changed within a specific timeframe, calling it "Articles Updated" would be much clearer. That would be super helpful for tracking how fresh and well-maintained our content is.
On the other hand, if it's meant to count the number of articles that have gone live (either for the first time or after a draft period) within the selected timeframe, then "Articles Published" is a precise and unambiguous name. That helps us easily see our content creation speed.
Ultimately, making this change would:
Remove any confusion: I'd know exactly what the metric represents at a glance.
Make it more useful: Users could better understand what aspect of their knowledge base's growth or maintenance they're tracking, leading to smarter decisions.
Align with common language: "Published" and "Updated" are terms we all understand in the world of content.
I get that the current naming convention might be "Total X, Total Views, Total Reads" but a little thought into the name could bring a lot of clarity. Even if it means a second line in the UI, the benefit of having a truly clear and actionable metric would be well worth it.
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Ramesh Lokesh
Elad Govari
D
D360 Product Management
under review