Feature Request

We need to have status indicators within an article to show if a particular section within an article is New, Updated or Revised.

Currently, if the "Export to PDF" option is enabled, in the user website users has to click three dots and then click the "Export PDF" option. It would be great if we could add it as a direct clickable button if that is the only feature enabled within more option (similar to site 1.0)

The customer has requested that the sub-headings in the TOC section remain collapsed by default. We understand that we previously received a requirement to do the opposite—i.e., to have the TOC sub-items expanded—which led to our recent implementation. In light of these differing needs, we suggest implementing a toggle option that allows users to choose whether TOC headings are expanded or collapsed by default, based on their preference or requirement.

A native commenting system would be really good, as Disqus isn't very appropriate for private knowledge bases, nor are 3rd party plugins. I want readers to be able to comment without a second login, as they are already logged in to the private knowledge base.

This request was raised on behalf of Vaishnavi At this time, FAQs are created as H3 headings, when we view it on the site, the FAQ shown under H2 heading in the table of contents. However, we would like to show them as a separate heading in the table of contents. Thank you.

Add feature to have the article description show in the published article as a subheading.

It would be great if we have the ability to close the left category pane by default in the user website 2.0.

It isn't apparent to personnel that they have the option to leave detailed comments/feedback. Recommend making comment section visible without having to first rate the article as helpful / not helpful.

In addition to seeing what article was changed, I would like to allow users to see how the article changed. If it is a longer article, it does not need to be reread, only the changes.

We really like the new Follow feature released with Document360 2.0. However, we have encountered a situation where the Follow button is replaced with the Edit Article button when logged into a Team Account. There are many scenarios where someone with a Team Account may want to follow an article to stay updated with any changes or updates, without necessarily needing to edit the article. It would be helpful if the Follow button was also available to Team Account users, allowing them to track article changes while maintaining their current permissions.