Feature Request

For instance, I want to be able to tell the system to add a tooltip whenever the word Lead appears in all articles, I don't want to go over all of the instances myself and do it one by one. Or: publish all of the articles that are in draft mode.

Hi Team, One of our customers provided the below feedback/suggestions when they tried to enable the Ask Eddy feature. • Ask your engineers to decouple the index process from turning the feature on so that we can specifically turn the feature on when we have the time to test. I'm afraid that the feature might complete its indexing when Kenny and I aren't working. This presents two issues: end users could potentially access "Ask Eddy" before we are ready to present it as an option for usage. Second, we only have 50 search credits in the trial, so if end users are able to use those credits, then we won't have the ability to test the new functionality. • Add an "estimated time to complete indexing" feature when turning Ask Eddy on so that we can make rough estimates of when to return to D360 to check on the indexing status. • How can we determine which articles Eddy crawls within our help center instance? We'd likely want certain articles to be withheld. • There's also the more general question of wondering how often the help center would be crawled for updates, new articles, or articles that have been deprecated and therefore should no longer have information appearing in generative results. Looking forward to your response. Thank you!

Is there a way to enhance, via technology, how the articles are organized? We can make a few modifications to how the articles are visible on the knowledge base site. These changes can be made using the customization codes. However, could you please specify or provide us with any examples of how you wish the articles to be organized? Just wondering if there are any AI tools that can organize articles based on content of articles.