Widget behaviour on Firefox browser
backlog
V
Vijay Sakthivel
When using the Document360 widget in the Firefox browser, dragging the widget does not respond in a standard way. Instead of the widget moving while the mouse is being dragged, a ghost version appears to move, and the actual widget only starts moving after the mouse button is released. Clicking again stops the movement. This issue is specific to Firefox and does not occur in Chromium-based browsers such as Chrome.
While this does not block usage of the widget, it affects the overall interaction quality and user experience for readers accessing the widget in Firefox. Improving drag handling consistency across browsers would help ensure a smoother and more predictable interaction.
Log In
Mohamed Shakheen
marked this post as
backlog
Mohamed Shakheen
Hi Kelp Cougar Vijay
Thank you for reporting this behavior in Firefox.
We understand that while dragging the Document360 widget in Firefox, a ghost element appears during the drag interaction, and the actual widget only repositions after mouse release. Since this does not occur in Chromium-based browsers like Chrome, it indicates a browser-specific drag handling difference. While not functionally blocking, we agree that this impacts interaction quality and consistency.
To investigate this effectively, we would like to clarify a few points:
- Which Firefox version (including OS details) was this observed on?
- Is this occurring in both standard and private browsing modes?
- Does the issue reproduce consistently across multiple systems?
- Is the widget embedded via script or iframe in your implementation?
- Are there any custom CSS overrides or JavaScript event listeners applied to the widget container?
- Does the behavior change when hardware acceleration is enabled/disabled in Firefox?
-Could you share a short screen recording to validate the exact drag sequence behavior?
These details will help us isolate whether this is related to Firefox’s native drag events, pointer events handling, or a CSS/DOM rendering variance.
Once we receive this information, we’ll evaluate the root cause and determine the appropriate fix to ensure consistent cross-browser drag behavior.
Appreciate your detailed observation here.
V
Vijay Sakthivel
Raised on behalf of Kelp Cougar