Current Behavior

When using the Share Article option, the generated link follows the format:

This link differs from the standard URL format used for articles published on the knowledge base site.

Published articles typically follow a more readable structure such as:

The current shared article link format uses a system-generated article ID instead of the article slug/title, which results in a non-descriptive URL. This makes it difficult to manage and reference shared links, especially in environments where URLs are used within applications or documentation workflows.

Use Case

For on-premise users, URLs are often embedded or referenced directly within the product or internal systems. Since the current shared links use a different structure (/shared/articleID), they do not align with the standard documentation URLs already used in these systems.

Expected Enhancement

Shared article links should follow the same URL structure as published articles, for example: