Use "external" and "internal" to differentiate Tag and Label features
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carl plumer
I believe it will help if the two features, tags and labels, are clear in usage and viewability. IMO, "tags" should be clearly related to taxonomy and be internal facing only (not visible to users). Labels should be external facing (viewable when article is published).
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D360 Product Management
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Navin Kumar
hi carl,
Thank you for the feedback. In Document360, we have had the 'Tags' functionality for a while now. This is external facing and is used heavily by our current customer base.
We introduced 'Labels' recently to be used for taxonomy and be internal facing honoring a long pending customer request. Labels in Document360 are internal facing. We introduced this as a separate feature instead of extending the functionality of Tags to bring in the clear differentiation between the usage and viewability.
We understand that you may want to interchange their behavior, but doing so will affect the customers who have been using our 'Tags' functionality heavily for a while now.