Unlock Articles Based on Workflow Assignments
sneha sree
The article should be automatically unlocked based on the below, so that other users can easily work on the same article without waiting for 15 mins
- When the user logs out
- When the user set status with the assignee
Log In
Mohamed Shakheen
Hi sneha
Thank you for raising this request regarding the automatic unlocking of articles.
Currently, both of the scenarios mentioned are already handled without requiring the 15-minute wait time:
- When a user logs out, the article lock is released automatically.
- When a user changes the article status with an assignee, the lock is also removed as part of that action.
This ensures that other users can immediately access and work on the same article without needing to wait for the lock timeout period.
If you are experiencing a situation where the article remains locked even after performing one of the above actions, please share the specific scenario or screen recording. We will be happy to review it further.