Teams notification
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Vijay Sakthivel
Customer would like the ability to customize the content and structure of the notification sent to Microsoft Teams via webhook, including control over which fields are shown and in what order.
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C
Christoffer Palvin
Hello Pavithra! Yes we would like to rearrange the information provided in the notification to teams when an article is published. This is mostly to get the important information straight away in the notifications so a user can see what the knowledge base article is named directly in the feed without need to read through the entire post to see what article has been created. Ill share a picture of an example how we would like to use the notifications.
The more customizable the actual sections in the post are, the better
Pavithra Mathivanan
Hi Christoffer Palvin Could you please share the specific use case and let us know which trigger you’re looking to customize the webhook notification for? It would also be helpful to understand the current pain point so we can better assess the need and provide the right solution.
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D360 Product Management
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Vijay Sakthivel
Posted on behalf of Christoffer Palvin