Teams and Chrome extension enhancement
backlog
Ravishankar Ananthapadmanabhan
- Chrome Plugin: Do you plan to extend it, that you can create KB Articles by selecting a text > right click: create Document360 KB article?
will there be an option to select a text (eg in a ticket/mail from customer) rightclick > Start AI Search to get suggestion for helpful KB articles fitting to the selected text?
is there a shortcut code like // in text boxes in the browser to open an inline ai search (and paste a KB article link or ai search answer - in the textbox)?
- Teams plugin: will there be an option to not only search for articles but also create KB articles after selecting a converstion/message?
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Shakeer Hussain S
backlog
Shakeer Hussain S
Ravishankar
Thank you for sharing these thoughtful and forward-looking suggestions — they’re very relevant, and you’ve articulated some great real-world use cases.
To summarize your request:
For the Chrome Plugin, you’d like the ability to:
Create KB articles directly from selected text on a web page (e.g., from tickets or emails).
Run AI-powered searches based on selected text to instantly find relevant KB articles.
Use an inline AI shortcut (e.g., “//”) in browser text boxes to trigger Document360 AI search or insert helpful article links.
For the Microsoft Teams Plugin, you’d like the option to create new KB articles directly from selected conversations or messages — not just search and share existing ones.
These are all excellent ideas that would make our integrations more intelligent and friction-free for support and content teams. We’ll review the technical feasibility of each enhancement with our product team and add them to our product backlog to gauge interest and demand among other customers.
Once we have clarity on the potential roadmap or timelines, we’ll be sure to update you.
Thank you again for taking the time to share such valuable feedback — it helps us continue improving Document360’s ecosystem around real customer workflows.
Ravishankar Ananthapadmanabhan
Thanks, Shakeer,