Store reference documents for editorial work inside KB structure
C
Claus Schittenhelm
We store internal documents (like internal glossary and administrative stuff) inside a hidden category directly in the KB. I would find it useful if there was a dedicated repository for internal editorial reference documents that can be accessed directly from within the KB structure or navigation. These documents need to be easily accessible (as few clicks as possible) for productive work. They should be live-editable, but don't need a publication workflow.
Log In
C
Claus Schittenhelm
Hi Mohamed! I'm including a screenshot to show you our setup ("Redaktionsarbeit" is our category for editorial documents). We found that when editorial documents are stored outside of Document360 (like in Confluence), they are more likely to be forgotten than if they are right there in our documentation tool. I would imagine a standalone repository that is dedicated to these types of documents. But it would be integrated somehow into the KB structure so that it can easily be accessed - perhaps even from within an article. These documents should be editable just like regular articles, but without a publication workflow. Does that make sense? Thanks! Claus
Mohamed Shakheen
Hi Claus
Thank you for sharing this feedback.
To ensure we fully understand your workflow needs, could you clarify whether you're envisioning this internal repository as a standalone workspace separate from the KB hierarchy, or as an integrated panel within the existing KB navigation where editors can quickly access and maintain internal reference documents?
This will help us evaluate the right approach.