Shared Article Across Multiple Versions
under review
Ray Swartz
We're looking for a way to support multiple departments who have some degree of shared information, but also some specialized knowledge that's only relevant to their department. It would be great if each of their respective versions had ALL the information that department needs, not just the specialized knowledge. Further, it would be important that articles could be shared across those multiple KB versions - so if someone edited it in one place, it updates in both versions.
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D
D360 Product Management
Merged in a post:
Replicate a category
Jonathan Rappeport
Make it possible to replicate an entire category to another location in the Knowledge Base.
Thiru
Jonathan Rappeport sure we do have this item in our pipeline. Replicate(sharing) categories / articles across workspace. Appreciate your understanding and patience. Merging this request with key request for tracking scenarios.
We will keep you posted once the feature is rolled-out.
D
D360 Product Management
Merged in a post:
Wishlist to be able to duplicate an article across Versions
Michelle Van Kolck
This would be helpful to enable us to have a general page, across multiple department (Knowledge base versions) so that any updates can be made to a master article and updated everywhere.
As seen in mage below we are able to duplicate an article within category folders that belong to the same KB version.
Thiru
Michelle Van Kolck we do have this in our pipeline in 2024, and by the understanding you request for the sharing articles across workspaces (also display in). We will keep you posted for latest updates and merging this request for better user-engagement.
Thiru
Merged in a post:
'Also display in' for categories
Riyya Ahmed
At the moment you can only use this feature for files, it would be very useful to be able to use this feature for categories/folders too.
Thiru
Merged in a post:
Replicate articles across multiple Workspaces
Mike Riestenberg
We have 2 Workspaces, and would like to replicate one article across both Workspaces. This will allow us to edit/publish only one article, and both Workspaces are updated with the latest version.
Thiru
Mike Riestenberg thanks for your feedback and we do have a request already on this note. There are some challenges in terms of accessiblity, allowing articles to edit, or create a copy of the shared ones in the destined category. All these cases needs to validated for this feature. Merging the request with our existing one from the roadmap.
Thiru
Merged in a post:
Share categories between workspaces
Alexandra Wurian
It would be great to be able to share whole categories between workspaces. It is a cumbersome endeavour to create the same category more than once if it contains a lot of articles.
Thiru
Alexandra Wurian yeah we have this in our pipeline, and we will keep you posted about the updates. Thanks for time and feedback.
Thiru
Riyya Ahmed Alexandra Wurian Allan Sand sharing categories can be considered; however if the articles / files within a category is privatized or applied with security roles then not showing them when the entire category is shared in someother workspace or category would be challenging and causes confusions to the users. We will have this in our review radar for now. Thank you.
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