Review reminder recipients
under review
Parameswary Annamalai
Under "Article review reminders", we have the option to add the "Reviewer".
Similarly, customer suggests to have the option under "All articles" as well
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D360 Product Management
under review
Thiru
Barbara Dreyer Thank you for providing the detailed information. Based on the statements, I would like to clarify two points:
(a) Are you requesting to assign a specific reviewer to a list of articles?
(b) Regarding the notification channel, are you configuring SMTPs or any specific Teams Channel? If SMTPs are being used, perhaps you can map them to desired Editors/Contributors to send reminders.
It's important to note that the overall functionality of the review reminder is to ensure that content is validated by contributors of the article, rather than being specific to any set of users.
Barbara Dreyer
Thiru:
(a) Are you requesting to assign a specific reviewer to a list of articles?
Yes. Rather than assign a group of team members to the notification channel for “needs review”, I would like to be able to select one or more articles and assign a specific person to review. I would like to be able to turn on the review reminder on a specific date, assign the team member who is responsible to conduct the review. This should trigger Doc360 to send an email to the person who is assigned to review the article. There should be a link inside the email that takes them to the article when they click the link. (Right now, there is no link to the article and my team members are telling me the email is not useful for this reason and they are asking me to manually prepare an email and include article title and link inside the email I create. We think Doc360 should do this automatically to save us time.)
(b) Regarding the notification channel, are you configuring SMTPs or any specific Teams Channel? If SMTPs are being used, perhaps you can map them to desired Editors/Contributors to send reminders.
This notification channel feature does not work well for the reason explained above. We don't really find this useful and have only been using it right now because there is no other way to communicate to team members about review reminders. We prefer to assign review reminders to specific team members outside of having to set up this notification channel. See (a) for details.
Thanks! Barbara
Parameswary Annamalai
This post has been created on behalf of Barbara Dreyer
Barbara Dreyer
Parameswary Annamalai: Hi. I love the new enhancements! We have been testing and they seem to be working.
Additional feedback/questions:
In All articles, I can now select article and then click on option to Create Review Reminder. I love the custom date option.
It is my understanding the Doc360 users on my team who receive the email notification are the ones I set up in my notification channel. Is that correct?
Would it be possible for Doc360 dev to enhance this functionality so I assign the reviewer name in this Create Review Reminder dialog? That would be very helpful. My notification channel might have multiple user names and we don’t always want all the users set up in the channel to receive emails. It’s a lot of extra time for me to have to manually update the emails in the notification channel.
Thanks. Barbara