Require Assignee When Changing Workflow Status
in progress
Akash Sivaraman
Make the Assignee field mandatory whenever a user transitions an issue/ticket into a new workflow status.
Currently, users can change the workflow status of an item without assigning an owner.
When a user selects or transitions an item to a new workflow status:
If Assignee is empty, prevent the status change.
-> Prompt the user with a message such as:
“Please assign an owner before moving this item to this status.”
->Only allow the transition once an Assignee is selected.
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D360 Product Management
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D360 Product Management
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Mohamed Shakheen
Hi Akash
Thanks for raising this. Your request to enforce ownership during workflow transitions aligns with best-practice governance and helps eliminate unassigned work in motion.
We’re already implementing a workflow enhancement that allows configuring a default assignee for specific statuses. Once that capability is live, it should largely address your need by automatically assigning ownership during transition and reducing unassigned cases.