Page Unlocks for editing after 15 minutes of inactivity.
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pswaroop
Currently, the DOC360 page unlocks for editing to other users when the current user is in the edit mode for more than 15 minutes. And when someone else, starts editing the page, all the current users' edits are vanished. This is a major flaw.
The typical behavior should be:
"Send a notification to the current user that this page has been inactive for over 15 minutes. Do you wish to continue editing, or do you wish to unlock it to make it available to others?"
A longer run solution is to:
"Build something similar to Confluence. Allow parallel editing, and when the other users publish a newer version of the page, let the current user know of this and allow them to refresh to view the change simultaneously, keeping the current user changes intact."
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Bob Dzimbowski
The whole locking thing is a real pain in general. In the rest of the world, when a user leaves the editing UI, the lock is released. Sooooo often I have to tell users that leaving the article does not release the lock and I have to instruct them to go back into the article and click the lock.
Al Boyle
In addition to the long-term solution suggested above, anyone with Owner or Admin access should be able to unlock an article at any time, regardless of how much time has elapsed.