Native SalesForce Integration
complete
X
Xenon blue Mollusk
Being able to connect SalesForces's customer support capability to document360 would be great. That way, it'd be easier to track deflection rate of the documentation/knowledge base
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R
Remarkable Orca
marked this post as
complete
Hi Xenon blue Mollusk thanks for your patience, we have introduce this feature in our latest release.
Saravana Kumar
marked this post as
in progress
M
Middle Pigeon
Agreed. Our company won't be able to use the Knowledge Base on Document360 unless it has integration capabilities with Salesforce ServiceCloud for Case Deflection.
G
Grand Crocodile
We have plans to bringing more integrations to our platform, but do not have specific timeline.