Native SalesForce Integration
complete
Brian Le
Being able to connect SalesForces's customer support capability to document360 would be great. That way, it'd be easier to track deflection rate of the documentation/knowledge base
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Marshal Ebinezar
complete
Hi Brian Le thanks for your patience, we have introduce this feature in our latest release.
Saravana Kumar
in progress
Jimin Kim
Agreed. Our company won't be able to use the Knowledge Base on Document360 unless it has integration capabilities with Salesforce ServiceCloud for Case Deflection.
V
Vishnu bala
We have plans to bringing more integrations to our platform, but do not have specific timeline.