Link to another article not working in Preview mode
backlog
Ramesh Lokesh
After linking a word in the article with a different article, the customer tries to access that hyperlinked word in the "View preview" mode and receives a 404 error. However after publishing the article, the hyperlinked word redirects to the correct page as intended. But the customer expects the hyperlink function to work before the article is published (in the "view preview" mode).
Kindly check and help us with your inputs.
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D360 Product Management
backlog
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Navin Kumar
hi Ramesh,
We tested this out and saw that this is working as expected. When you create a link to an unpublished article, then there is no article the link will redirect to in the site, that is the reason 404 error appears. Is the expectation to take them to the preview of the unpublished article?
However when you create a link to a published article and see in the preview mode, the redirection happens to the correct article.
Ethan Noble
This also doesn't work in the editor. Links in Zendesk work whether you're in the editor, in a preview, or in a published version.
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Navin Kumar
Hi Ethan,
Please let us know what you think about this request - https://feedback.document360.com/feature-request/p/link-bubble-menu-enhancements
Ethan Noble
Navin Kumar I like it! Upvoted