Integration with Salesforce Unified Knowledge for Agentforce Chatbot Training
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Venkatesh KG
As a CSM, creating this feature request on behalf of a customer:
Support integration with Salesforce Unified Knowledge (zoomin), enabling Document360 articles to be accessible for training Salesforce Agentforce chatbot. This would allow teams using Salesforce for support to leverage Document360 content within the chatbot experience, addressing a key limitation for customers who prefer D360’s knowledge base but rely on Salesforce’s support ecosystem.
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Shakeer Hussain S
Venkatesh - Thanks for raising this request on behalf of the customer.
To better assess the need and scope of the integration with Salesforce Unified Knowledge (Zoomin), I’d like to understand a bit more about the customer’s current operational workflow and how they’re using Document360 and Salesforce today. It would also be helpful to clarify the core use case or pain point this integration aims to solve from their perspective.
Could you please help us with a quick overview or set up a short sync to dive deeper into this?
Appreciate your support!