Integration with Salesforce Community Cloud
under review
Tanner Ross
We have an external support portal for our customers and would like to integrate the KB.
Salesforce Community Cloud: https://www.salesforce.com/eu/products/community-cloud/features/
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D360 Product Management
Merged in a post:
Salesforce Experience cloud Integration
Vishal Soosai Pandian
Currently we have an option to integrate Document360 with classic, internal CRM Salesforce setup. But customers' would like to have the same kind of integration with Salesforce experience cloud. Can this be achieved with the help of adding the visual force component? Please share your thoughts team.
Damon Betlow
Perhaps the Unified Knowledge will be an option... https://help.salesforce.com/s/articleView?id=release-notes.rn_knowledge_unified_knowledge.htm&release=248&type=5
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Adam Kebeck
We currently use Docs360 for managing all of our customer facing documentation. With this in mind, we wanted to see if you guys had a Salesforce Component that can be added to our customer facing Salesforce Community (Experience Cloud) to allow customers to search for documentation right from our community, rather than having to navigate to our separate docs page.
Shakeer Hussain S
Hi Tanner - We sincerely appreciate your feedback. Your input has been duly noted, and we will carefully assess the technical feasibility of the matter. I will promptly investigate and provide you with an update on the status as soon as possible. Thank you for bringing this to our attention.
Shakeer Hussain S
under review
Thiru
Vishal Soosai Pandian we have taken this in our current year roadmap, however we will first kick start the feasibility check and later keep you posted on this request.