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Wisteria Prawn
We have encouraged our internal teams to use the Document360 Slack app to reduce context switching. However, we’ve discovered that searches performed via the /doc360 command are not captured in our Search Analytics dashboard.
I would like to request that searches made through the Slack integration be tracked and aggregated within the Document360 Analytics platform, just like portal-based searches.
Value to our Team:
  • Accurate Content Gap Analysis: We need to see "Search terms with no results" from Slack to know what documentation is missing.
  • User Intent Tracking: Understanding what our internal team is searching for helps us prioritize updates.
  • Unified Reporting: Having a single source of truth for all search data (Portal + Slack) is essential for measuring the ROI of our documentation.