Improving the User Experience for Workflow Tagging and Assignment
O
Obsidian Macaw
Initially, we expected the tagging feature in the Workflow section to work differently. We anticipated that it would involve opening the workflow, using the visible notify box to tag a user, and then assigning the article.
However, the process currently involves navigating through the workflow, clicking a small assign button, tagging users, and then assigning the article. I suggest finding a way to better distinguish these two options to make the process clearer. In-app assigning and notifications should take priority in the user experience, with these being the first visible options, over email notifications.
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B
Balanced Squid
An additional idea: It might be beneficial to consider adding the option to assign a specific Workflow directly to a Team Account Group. This could serve as a more straightforward method to notify the team when something is ready for review, as an alternative to manually adding all required people for review.
Another interesting alternative could be the ability to assign entire categories or folders to a Team Account Group/specific user. For instance, if I edit an article within a folder that pertains to a specific module, having the Product Owner automatically receive a notification due to their inherent ownership of that content would ensure that all relevant parties are kept informed and aligned.
O
Obsidian Macaw
Created on behalf of Balanced Squid