Improvements in editing an existing content access permission
under review
Ramesh Lokesh
The customer would like both navigation options to display the currently selected categories/articles at all times. Currently, when they click the dropdown, it appears to remove all previously assigned articles.
Opening the dropdown clears existing selections without any warning.
The UI does not indicate that the system will treat this action as assigning a completely new set of category permissions from scratch.
There is no confirmation message or visual cue to warn users that existing permissions will be reset.
As a result, when the customer opened the dropdown just to review options, all previously selected content access was removed from the UI and the customer had to provide the content access from scratch.
The customer would like to Pre-populate the dropdown with previously selected options visible. Provide a clear “Reset All” button instead of automatically clearing selections.
Add UI messaging to clarify that changes will overwrite existing permissions.
Consider adding a confirmation prompt before applying changes that remove all access.
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Outer Condor
Thank you for capturing my feedback well and taking it forward for review.
Mohamed Shakheen
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under review
Mohamed Shakheen
Hi Outer Condor Ramesh
Thank you for highlighting this in detail.
We understand the friction caused when previously assigned categories or articles are not visible upon reopening the dropdown. From a usability standpoint, the current behavior can create ambiguity, especially when users access the dropdown to review permissions rather than modify them. The absence of visual cues or confirmation messaging can understandably lead to unintended overwrites and rework.
We will review this interaction closely from a UX perspective. Specifically, we will:
- Assess the feasibility of pre-populating the dropdown with existing selections.
- Evaluate introducing a clear and explicit “Reset All” option instead of implicitly clearing selections.
- Consider contextual UI messaging to indicate that changes will overwrite existing permissions.
- Explore adding a confirmation prompt when actions result in removal of previously assigned access.
Our goal is to reduce friction, improve clarity, and prevent accidental permission resets while maintaining system consistency and performance.
We will analyze the impact across permission workflows and share an update after internal evaluation.
Ramesh Lokesh
Outer Condor