One of our customers has reported an issue with the recent changes made to the Eddy Search feature.

The customer and their internal users are actively using the search bar to search for relevant articles on their KB site. Previously, they could simply search for a specific term and hit ENTER to fetch the results.

However, after the recent update, hitting ENTER now triggers the Eddy search, which was not their intention. While we’ve informed the customer that to use Eddy, they need to enter a proper prompt or query, they still prefer the normal search functionality (But Keep Eddy enabled).

The customer and their internal users are concerned because Eddy search is unintentionally triggered every time they press ENTER, leading to unnecessary consumption of Eddy credits and Eddy providing incorrect answers. They would like to have the option to trigger Eddy search using a separate button, rather than through the ENTER key, in order to avoid this issue.