Expose analytics available via API
under review
Jason Schulke
Currently there are no API endpoints to access analytics, which is vital functionality to extend reporting functionality and integrate it the insights into other tools.
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+1 to this. Any updates on this please?
Our Product teams would like to be able to query analytics via the API so they can pull data into a central database and combine with other data sources to create wider reports on Product performance. This also means we do not need to grant portal access to non-writers or reviewers for them to create their product reports.
Haripriya Manoharan
Upvoted on behalf of Fadi Alakkad
Shakeer Hussain S
under review
Mark Melton
Shakeer Hussain S: Good day Sir, Any updates to this request?
Shaun Carter
Adding a plus one to this request.
API endpoints or an export functionality for Analytics seems like a rather obviously missing feature at this point. It would allow our team to better prioritise which of our older content should be refreshed if with better exposure to the analytics.
Thiru
Shaun Carter Mark Melton Jason Schulke Nathan Anderson
We do have export functionality in our user interface at the knowledge base portal.
We would appreciate insights into the necessity for accessing analytics through an API than leveraging the data available through the user interface. We would like to understand more on the user action after retrieving the API data. Happy to jump on call to gather insights.
Marshal Ebinezar
Hi Jason Schulke, thanks for your feedback, we have added in our pipeline. we will pick it up based on the priority.
Nathan Anderson
Marshal Ebinezar: Any update on when this functionality might be released? We have a strong need for this as we begin to implement KCS practices across our support team.