Eddy + KB Widget
complete
Hari hara prasad V B
Integrate Eddy into the knowledge base widget. Eddy is a great AI feature, but the customer should come to the knowledge base to access it. It would be great if we gave our customers a chance to integrate it into their website/product. Since chatbots are something that is not on our radar, we can have a different section in the KB widget as Ask Eddy, like page help and quick support. The same functionality of Eddy can be reproduced there so that customers can use this AI feature anywhere and there is no need to come to the knowledge base itself.
Log In
D
D360 Product Management
We have integrated Eddy AI assistive search in our Knowledge base widget successfully. To know more about this, please visit - https://docs.document360.com/help/docs/knowledge-base-widget-getting-started.
Poornima Tamilmani
complete
Shipped in today's main release(29/6)
S
Stian Andreassen Eriksen
This should be a focus area for DOC360 as AI gets more and more developed in the world.
D
D360 Product Management
This is great to hear from you Stian Andreassen Eriksen as it adds validation to our AI roadmap.
Indhujaa Sreedhar
Tagging Rux Talinga to this request.
D
Document360 Engineering
in progress
Selvaraaju Murugesan
Premkumar Nandagopal Thiru There is a request from Churn360 team to embed Eddy into their product so that their customers can ask questions about Churn 360 documentation