Eddy Chatbot to connect with a live Agent
under review
A
Awake Ant
Creating featur request on behalf of one of our customers:
Request to enable live chat handoff within the Document360 AI chatbot, allowing conversations to be transferred to a live support representative when required. This functionality is essential for teams looking to balance automation with human support.
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D
D360 Product Management
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under review
B
Basic Loon
Thanks for submitting this, Venkatesh.
We have been looking to add an AI chatbot to handle first level support issues, but we cannot consider a solution that sends a customer to a different channel to seek live support.
A
Awake Ant
This request is created on behalf of Basic Loon