Custom instruction section for AI chatbot training
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Extensive Grouse
Instead of relying only on articles, guides, and Freshdesk/Zendesk tickets for training, Eddy AI should also allow admins to add direct instructions to shape its behaviour.
Some chatbots already offer a custom instructions section where administrators can define rules or guidance for how the chatbot should respond. Adding this capability would allow teams to influence response style, prioritise certain sources, or define how the chatbot should handle specific types of queries.
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D360 Product Management
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Pavithra Mathivanan
Hi Extensive Grouse, Thank you for your feedback in helping improve our chatbot. This is definitely aligned with how we envision the chatbot evolving. Since we released the V1 for Chatbot, we are seeing a few requests for improvements, and based on traction and demand, we will prioritize which features will be included in the V2 roadmap.