The Current Design

User Action: User types a search query and hits "Enter."

System Response: Doc360 automatically generates a comprehensive, AI-powered summary answer after hitting enter. This uses a credit.

The Problem: Every time the user hits "Enter," even for a simple, basic search, a credit is consumed. The user is not given a choice. This feels like a "trick" because the user's natural, default action (hitting Enter) leads to a costly outcome. It's difficult to train our teams around not hitting enter to use the search button, and we don't have consistent coverage (sometimes gaps of full weeks) because of this design.

Our Proposed Design

User Action (Initial): User types a search query and hits " Ctrl-Enter or AI Search"

System Response: The system presents the standard, non-AI search results first. This is the expected, fast, and free (credit-wise) action.

Return the "Opt-in" Button: Prominently displayed near the standard results is a clear, secondary button, maybe labeled "Get an AI Summary" or "Summarize with AI." User also has to ctrl-enter or use a more complex search combo than "enter" to use the AI search.

User Action (Optional): The user can now quickly scan the standard results. If they don't find what they need or if their query is complex, they can consciously decide to click the "Get an AI Summary" button.

System Response (Optional): Only after the user's explicit action is a credit consumed and the AI summary is generated.

This was pre-existing function before 2.0, so it shouldn't be too difficult to revert/fix. While training our support staff to not hit enter when searching is one workaround, this design forces a stumbling block into the middle of searching the knowledge base that wasn't there before.