Vaishnave Jayaraman
A customer has highlighted that they previously had the "Related Articles" section customized to appear in the right-hand navigation of the article view. In the site 2.0 version, this section appears at the bottom of the article, significantly reducing its visibility to end users.
Here’s a direct quote from their feedback:
"The Related Articles is displayed at the bottom of the article. The end users can’t even make out the presence of this link.
Previously in 1.0 we had got it customized and was made visible in the right column. I need the same customization this time as well."
Business Need:
This customer had this feature customized in the earlier version and is now explicitly requesting its restoration in the current version. The ask is rooted in:
  • Preserving user behavior patterns established in v1.0
  • Improving UX and knowledge flow
  • Maintaining UI/UX consistency for returning end users
Proposed Enhancement:
Enable configurable placement of the Related Articles section with the following options:
  • Sidebar (Right)
  • Footer (Current Default)
Benefits:
  • Improved Visibility & UX: Users are more likely to see and click on related content when it's in the right navigation.
  • Consistent Experience: Supports continuity for customers migrating from old version who relied on that layout.
  • Increased Content Engagement: Better positioning drives deeper knowledge base usage and inter-article navigation.