Configurable Placement of "Related Articles" Section (Right Navigation Visibility)
under review
Vaishnave Jayaraman
A customer has highlighted that they previously had the "Related Articles" section customized to appear in the right-hand navigation of the article view. In the site 2.0 version, this section appears at the bottom of the article, significantly reducing its visibility to end users.
Here’s a direct quote from their feedback:
"The Related Articles is displayed at the bottom of the article. The end users can’t even make out the presence of this link.
Previously in 1.0 we had got it customized and was made visible in the right column. I need the same customization this time as well."
Business Need:
This customer had this feature customized in the earlier version and is now explicitly requesting its restoration in the current version. The ask is rooted in:
- Preserving user behavior patterns established in v1.0
- Improving UX and knowledge flow
- Maintaining UI/UX consistency for returning end users
Proposed Enhancement:
Enable configurable placement of the Related Articles section with the following options:
- Sidebar (Right)
- Footer (Current Default)
Benefits:
- Improved Visibility & UX: Users are more likely to see and click on related content when it's in the right navigation.
- Consistent Experience: Supports continuity for customers migrating from old version who relied on that layout.
- Increased Content Engagement: Better positioning drives deeper knowledge base usage and inter-article navigation.
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D360 Product Management
under review
Mohamed Shakheen
Hi Vaishnave, Thank you for sharing the feedback on behalf of the customer.
Tanuja VJ Thank you for sharing your feedback regarding the placement of the Related Articles section in the Site 2.0 version.
We understand the importance of maintaining a consistent user experience, especially for end users accustomed to the layout from Site 1.0. Your request to reinstate the Related Articles section in the right-hand sidebar - as previously customized - has been noted with careful consideration.
At this stage, we have marked your feedback as under review. We will be analyzing the feasibility of enabling configurable placement options, including both the current bottom placement and a right-sidebar alternative.
We truly value your input as it helps us enhance the platform to better suit your needs. We’ll keep you informed as we assess this enhancement further and will follow up with an update once we have more clarity.
Kavin Bharathi
Adding Janal Pauley to track the progress.
Vaishnave Jayaraman
Adding Tanuja VJ to track the progress.