We’ve been running into several issues that significantly hinder collaboration during content reviews in Doc360:

Comment locking: When one user opens the comments in a draft, others are unable to view or respond to any of them — even if they’ve been tagged. This forces us to explicitly tag people every time and ask them to close their view just so others can interact. It disrupts async workflows and slows down the review process.

Tagging limitations: In some cases, it’s simply not possible to tag a collaborator, even though they have access to the doc. The reason is unclear and inconsistent, making it hard to rely on tagging as a communication tool.

Poor comment anchoring: It's often unclear which piece of content a comment refers to. The UI doesn’t consistently link or highlight the associated text, which makes it difficult to track context — especially in longer articles with multiple threads.

Collectively, these issues make collaborative editing and feedback tracking more difficult than it should be. We’d really appreciate improvements in these areas or, at the very least, some clarity on why the system behaves this way.