Chat Functionality Inside the Widget
Kesavan M
The customer would like to add a third menu item in the widget that opens a chat window. They prefer loading the chat interface inside the widget using an embedded iFrame.
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Mohamed Shakheen
Hi Kesavan
Understood. You’re looking to introduce a third menu item in the widget that, when selected, opens a chat interface within the widget itself.
To validate the requirements and technical constraints, I need a few clarifications:
- Which chat platform are you planning to embed (e.g., Intercom, Zendesk, Freshchat, custom-built)?
- Does the chat provider explicitly support iFrame embedding, and do they allow cross-origin usage without breaking authentication or scripts?
- Should the chat load in full height within the widget panel, or do you expect a resizable view?
- Will this menu item require conditional visibility (e.g., based on user login status, role, or project settings)?
- Do you expect any data to be passed into the chat window (user metadata, context, article URL, project ID, etc.)?
Stephanie Gavilan ONeal
What would this look like? This sounds interesting.