1) Feedback Details in Analytics

Ability to capture and display the actual feedback comments directly within the Ask Eddy Analytics report instead of only showing feedback labels.

2) User Details and Timestamp

Ability to consistently capture user email addresses in analytics.

Clear visibility of user details and timestamps for each interaction.

3) Separate Analytics Reports

Ability to generate separate analytics reports for:

Knowledge Base site Ask Eddy usage

Widget-based Ask Eddy usage