API-based integration with Halo ITSM
under review
Charulatha Ravichandran
Request support for API-based integration between Document360 and ITSM platforms to enable:
- Syncing resolved support tickets/fixes as knowledge base articles.
- Searching Document360 articles from within the ITSM platform.
- Associating tickets with knowledge base articles and supporting self-service article creation.
This would help streamline knowledge management and improve support efficiency.
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D360 Product Management
updated the status to
under review
M
Mukesh Sriram
Hi Charulatha, thanks for raising the ask, this is straighforward implementation - will pick this up based on customer traction. thanks.