Integration of Fresh service with Document360.

Display a Tile for Freshservice in the Extensions Screen

As a Document360 user, I want to see a tile for Freshservice in the extensions screen so that I can easily access and use the Freshservice extension.

Generate API Key within the Freshservice Extension

As a Document360 user, I need a way to generate an API key within the Freshservice extension to install and configure the app in the Freshservice platform.

Page Category Loading Issue within Freshservice Widget

As a Document360 user, I expect the page categories to load efficiently within the Freshservice widget to streamline my user experience.

Internal Links Navigation Redirection Issue

As a Document360 user, I want internal links to redirect properly without loading the user site inside the Freshservice widget to ensure a seamless navigation experience.

Reordered Versions Display Issue

As a Document360 user, I want to reorder versions to display correctly in the version dropdown to accurately reflect the changes I made.

Newly Established Categories Display Issue

As a Document360 user, I want newly established categories to immediately appear in the article creation’s category dropdown to enhance my article categorization process.

Version and Language Dropdown Size Uniformity

As a Document360 user, I want the version and language dropdowns to be of the same size for a uniform and aesthetically pleasing interface.

Document360 Loading Time within Freshservice

As a Document360 user, I want the application to load faster within Freshservice to improve my user experience and productivity.

Toaster Message and Label Text Case Convention

As a Document360 user, I want both the toaster message and label text to adhere to the camel case convention for consistency and readability.

Relative Path Links Navigation Error from Reply Window

As a Document360 user, I want to navigate through relative path links from the reply window without encountering errors to ensure an uninterrupted workflow.