Add Keywords for Search (not tags)
under review
Nina Nadareishvili
Users can search for the same thing in different ways. For example, a/b-test OR ab-best OR ab test.
We want to add these variations to the article but so it's not visible on the page.
Why adding them via tags doesn't work:
- defies the purpose of the tags; that's not how they are supposed to be used for organizing,
- looks bad because tags are there - on the page. So adding "a/b-test ab-best ab test" would look like something technical is popping up, not the content that user actually needs from the article
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Akash Sivaraman
Upvoting on behalf of marni nispel
Glenn Elliott
Is there any update to this request? No new replies since August, not being able to add hidden but searchable keywords to articles is becoming quite troublesome for us as we have to constantly modify the document name & slug with a bunch of extra words just for the variations to work in search.
Glenn Elliott
Shakeer Hussain S We have a huge need for this, sometimes users search for something that isnt mentioned in an article at all but they can remember the name of say a conference room. We would like the ability to apply keywords as they are reported to us so that users can find the articles they need.
We also have a few versions of English being used in our organization and some words just aren't the same, tap vs faucet, bin vs trash etc. at the moment we just have to add a keywords section to an article change the title to include various search terms which makes the heading look messy and unprofessional (as well as the URL)
Shaunna Lacey
While adding the Boolean operators to the search would help, I don't think it addresses this use case (at least not for my organization). As another example, we have people search for things using different (sometimes incorrect) spellings based on region. Other people use different terms that are different from within our system (e.g., our system uses "courses" and they use the term "modules"). Being able to add different keywords to an article would ensure it comes up when people search using these common spelling variations or terminology differences. We don't want to use tags as it will create confusion, which is why we need a way to add keywords to each article that are not visible to readers. I don't think Boolean search will solve this.
Shakeer Hussain S
Hi Nina - We sincerely appreciate you taking the time to provide your feedback. Based on your usage pattern, it appears that integrating boolean search operators like AND, OR, NOT, or AND NOT could significantly enhance your search experience. These operators would allow you to combine or exclude keywords, resulting in more precise and productive search results. Your insights on this matter are highly valuable. In the meantime, I'll explore the feasibility of incorporating these boolean operators to further improve the search functionality.
Nina Nadareishvili
Shakeer Hussain S: Hi! Could you please describe the solution for me a little bit?
How I understand it is that you propose adding operators to search, but this implies changes from the USER’S side, asking to put more effort into searching, rather than us helping them. Based on my example, now users will have the option to search “ab-test OR ab test” - how is this different from just clearing the input with no results and trying other variations of grammar and punctuation until you find the exact words used in a certain KB? Also part of the problem is that users may not realize or care that they are typing something wrong, decide there’s no article regarding their interest and go to support chat or just leave the website - operators do not help with that. That should be on us: adding flexibility to search from OUR end without asking users to be 100% precise and still get results.
Shakeer Hussain S
under review