Add Advanced Filter & Sort Options on Knowledge Base Landing Page
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C
Comfortable Canidae
We would like to request the ability to add advanced filtering and sorting capabilities directly on the Knowledge Base landing page (not just within search results).
Current Limitation
At present, filtering based on structured metadata such as Custom Article Attributes is not supported on the landing page. Custom code is also not a scalable solution, as it requires manual updates whenever new content is added or modified.
Proposed Enhancement
Allow administrators to:
- Create and manage Custom Article Attributes (metadata fields), such as:
* Release Version (v1.0, v2.0, v3.0)
* Business Value (High, Medium, Low)
* Functional Cluster (Create, Store, Manage, Platform)
* Configurable / Non-Configurable (Yes/No)
* Configurational Effort (High, Medium, Low)
* User Persona (Admin, End User, Legal, Finance, Ops – multi-select)
- Enable these attributes as dynamic filters directly on:
* Knowledge Base landing page
* Category landing pages
* Article listing views
- Provide sorting options such as:
* Release Version (Latest first)
* Business Value
* Recently Updated
* Alphabetical
Business Use Case
We maintain structured documentation aligned to release versions, user personas, and functional clusters. End users should be able to quickly filter content based on their role, release version, or configuration type without needing to perform manual keyword searches.
This will:
* Improve content discoverability
* Reduce search dependency
* Enhance user experience
* Support scalable documentation growth
Why This Is Important
As documentation grows, structured filtering becomes essential. Many enterprise knowledge bases require metadata-based navigation rather than only keyword-based search.
A built-in, dynamic filtering solution would eliminate the need for fragile customization code and provide a scalable long-term solution.
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D
D360 Product Management
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K
Kavya
Comfortable Canidae, Ramesh Lokesh,
Thank you for the detailed request and the clear business context. We understand how metadata-driven filtering and sorting on the KB landing page (and category/article listing views) can significantly improve discoverability—especially as documentation scales across releases, personas, and functional areas.
This enhancement would span multiple areas, including custom attributes, front-end filtering UI, performance considerations, and admin configuration, so we’ll need to evaluate the feasibility, scope, and overall impact carefully.
We’ll consider this request based on:
Technical feasibility
Scope and complexity
Customer traction and demand
We appreciate the detailed examples and use cases—it’s very helpful for our evaluation. We’ll share updates if this moves forward in our planning.
Ramesh Lokesh
D360 Product Management
Ramesh Lokesh
Comfortable Canidae